Privacy Policy
Last Updated: 28-09-24
Drkai.co.uk (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website https://drkai.co.uk (the “Site”), use our services, or purchase our products, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Scope of this Privacy Policy
1.1. Applicability: This Privacy Policy applies to information we collect on the Site, in email, text, and other electronic communications between you and the Site, through mobile and desktop applications, and when you interact with our advertising and applications on third-party websites and services.
1.2. Non-Applicability: This policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the Site.
2. Information We Collect About You
2.1. Personal Information: “Personal Information” refers to any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This includes, but is not limited to:
- Name
- Email address
- Postal address
- Telephone number
- Payment information
- IP address
- Geolocation data
- Any other information you provide directly to us
2.2. Non-Personal Information: We may also collect non-personal information that does not directly or indirectly identify you. This may include aggregated data, anonymized information, or usage data.
2.3. Sensitive Information: We do not knowingly collect sensitive personal information, such as Social Security numbers, government-issued identification numbers, or health information, unless it is voluntarily provided by you.
3. How We Collect Your Information
3.1. Information You Provide to Us: We collect information directly from you when you:
- Register for an account on our Site
- Place an order for our products or services
- Subscribe to our newsletter
- Fill out forms or surveys
- Participate in promotions or competitions
- Contact us via email, phone, or other communication channels
3.2. Information We Collect Automatically: We may automatically collect information about you and your device when you visit our Site. This may include:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on the Site
- Clickstream data
3.3. Information from Third Parties: We may receive information about you from third-party sources, such as social media platforms, analytics providers, and advertising networks.
4. How We Use Your Information
4.1. To Provide and Improve Our Services: We use your information to:
- Process your orders and deliver products
- Provide customer support
- Personalize your experience on our Site
- Analyze usage and performance of the Site
- Develop new products and services
- Improve our marketing and advertising efforts
4.2. To Communicate with You: We may use your information to:
- Send you administrative communications, such as order confirmations and updates
- Respond to your inquiries and requests
- Send you promotional materials, newsletters, and other marketing communications
4.3. For Security and Fraud Prevention: We may use your information to:
- Protect the security and integrity of our Site and services
- Detect and prevent fraud, unauthorized access, and other illegal activities
4.4. Legal Compliance: We may use your information to comply with applicable legal obligations, respond to legal requests, and defend our legal rights.
5. How We Share Your Information
5.1. With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and customer service.
5.2. With Affiliates: We may share your information with our affiliates for purposes consistent with this Privacy Policy.
5.3. In Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5.4. With Your Consent: We may share your information with third parties when you have given us your consent to do so.
5.5. For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations
- Protect and defend our rights and property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users of the Site or the public
6. Cookies and Tracking Technologies
6.1. Cookies: We use cookies and similar tracking technologies to collect information about your use of the Site and to provide you with a better online experience. Cookies are small data files that are placed on your device when you visit a website.
6.2. Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the Site to function and cannot be switched off in our systems.
- Performance Cookies: These cookies collect information about how visitors use the Site, such as which pages are visited most often.
- Functional Cookies: These cookies allow the Site to remember choices you make and provide enhanced features.
- Targeting Cookies: These cookies are used to deliver advertisements relevant to you and your interests.
6.3. Managing Cookies: You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.
6.4. Other Tracking Technologies: We may use other tracking technologies, such as web beacons, pixel tags, and social media widgets, to collect information about your interactions with our content.
7. Data Security
7.1. Security Measures: We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
7.2. Data Breach Notification: In the event of a data breach, we will notify you in accordance with applicable law.
8. Your Rights and Choices
8.1. Access and Correction: You have the right to access and correct any personal information we hold about you. You can do so by contacting us using the information provided below.
8.2. Deletion: You may request that we delete your personal information, subject to certain exceptions provided by law.
8.3. Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each email or by contacting us directly.
8.4. Do Not Track Signals: Our Site does not currently respond to “Do Not Track” signals from your browser.
9. Children’s Privacy
9.1. Children Under 13: Our Site and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.
10. International Data Transfers
10.1. Data Transfers: We may transfer your information to countries other than your own, including to the United States, where our servers are located. These countries may have different data protection laws, but we will take steps to ensure that your privacy rights are protected.
10.2. Legal Basis for Processing: If you are located in the European Economic Area (EEA), we will only transfer your personal information to countries outside the EEA where we have ensured appropriate safeguards are in place, or where the transfer is necessary for the performance of a contract between you and us.
11. Changes to this Privacy Policy
11.1. Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Site and updating the “Last Updated” date.
11.2. Your Continued Use: Your continued use of the Site or Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
https://drkai.co.uk
9 Maryville Drive, Didsbury, M20 3RB
Phone: 033 0043 1324